Some examples of a poor location are behind a television, inside a basement or attic or on top of your wireless router.
Placing your devices behind dense building materials such as brick, stone, concrete, steel, and aluminum can interfere with signal strength as well. Obstacles and distance reduce signal strength. To test the camera, move it closer to the Wi-Fi router for a time, and contact us if the issue continues. If the Wi-Fi network is "open" then a neighbor might even be using bandwidth.įrequent disconnections can indicate the camera is too far from the Wi-Fi router.
It is also common that home network speeds drop quickly when multiple users appear, even with broadband connections. It is possible your Wi-Fi connectivity shows adequate signal strength (3 bars) when the actual upload speed is well below 2 Mbps. If your device is having trouble connecting please follow the directions on our help page.Ī Blink system requires a high speed network connection of at least 2 Mbps upload speed. If you're experiencing issues with accessing your camera, problems generating motion clips and thumbnails, or the Blink app indicates that your clips "time out" when you are trying to view them, then it is possible your wireless internet speed is too slow.Ī message can also sometimes display telling you that the connection is not working, for example: "U nable to communicate with "camera name".
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